RETURN - EXCHANGE
We offer a 7-day return or exchange policy on all clean, unwashed, and unworn VKini's in PERFECT condition. If the products do not meet the conditions, customers will not be issued a credit. All clearance items and/or items bought during sales are FINAL SALE and can not be returned or exchanged. We do not offer international returns/exchanges.
Fill out our return/exchange form you received and ship us back the items you would like to return or exchange within 7 days of delivery.
• Items must leave customer’s hands within 7 days of receiving, to action a refund for exchange.
• Customers will be responsible for shipping and handling charges to return the item.
• If the package does not reach us safely we will not be able to complete the refund or exchange.
• If you wish to proceed with the refund you will be returned the full price value of the item/items minus the shipping cost of the order. Please note that if your order included free shipping we will deduct our shipping costs off your refund.
• Customer is responsible to send back the garments to the address provided with the returns form filled out in full with order number.
• Returns & exchanges are processed within 2 business days after item is received and checked. We will credit your original method of payment within 12 business days of receiving the returned item not including the shipping cost.
• A confirmation email containing all tracking information will be sent when your item is refunded or exchanged and returned.